Tropical Pools and Spas has been very good to work with. We are so glad that we spent the extra to get the Bullfrog after seeing others deal with used spas I am even more glad that I went with brand new. Bruce and his team have been superb in teaching us how to manage and maintain all of the chemical levels and helping us keep the spa in great working order. Now I'm adding to my review from over a year ago. They continue to be fantastic to work with and they are true to their warranty. We LOVE our Bullfrog!